Return & Refund Policy
Updated at 2021-12-03
Definition and key terms
To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms a referenced, are strictly defined as:
Company: when this policy mentions "Company", "we", "us" or "our." it refer to SKN GLOBAL SDN BHD, Level 3, Block B, OUG Parklane, Jalan 1/152 Off Puchong, Kuala Lumpur that is responsible for your information under this Return & Refund Policy.
Customer: refer to the company, organization or person that sign up to use the Service to manage the relationships with your consumer or service users
Device: any internet-connected device such as phone, tablet, computer, or any other device that can be used to visit and use the services
Service: refer to the service provided by CS Leaflabs as described in the relative terms (if available) and on this platform.
Website: CS Leaflabs's site, which can ve accessed via the URL
You: a person or entity that is registered with CS Leaflabs to use the Services
CS Leaflabs is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping in the first place, the customer has to pay for the shipping in return.
Return & Refund Policy
Thanks for shopping at CS Leaflabs. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you're exploring, evaluating, and purchasing our products
If there's something wrong with the product you bought, or if you are not happy with it, you will not be able to issue a refund for your item.
We at CS Leaflabs commit ourselves to serving our customers with the best products. Every single product that you choose is thorougly inspected, checked for defects, and packaged with utmost care. We do this to ensure that you fall in love with our products
Sadly, there are times when we may not have the product(s) that you choose in stock or may face some issue with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment not Cash on Delivery), then you will be refunded once our team confirms your request for the canceled order.
We carry out a thorough quality check before processing the ordered item. We take utmost care while packaging the product. At the same time, we ensure that the packaging is good such that the items won't get damaged during transit. Please note that CS Leaflabs is not liable for damages that are caused to the items during transit or transportation.
We follow certain policies to ensure transparency, efficiency, and quality customer care:
We DO NOT allow returns sold products-online or in retail outlets
We DO NOT accept returned goods, as we believe that customers should get the best quality products,
Refunds are NOT given for any purchases made-be they online or in a retail store
We DO NOT encourage exchanges of our products
We DO NOT engage in reselling used products and discourage the same because we cannot ensure the best quality products for our customers
For international Orders:
We DO NOT support Exchange or Returns
If you cancel the order before we process it and dispatch it for shipping, a refund can be processed. Orders generally take 1-2 days to process before dispatch
Order already in shipping cannot be returned, canceled, or refunded
If you face any issues, please contact our Support Team immediately
By using our platform, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms
Changes To Our Return & Refund Policy
Should we update, amend or make any changes to these documents so that they accurately reflect our Service and policies? Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account
If for any reason, you are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product
Via Email: [email protected]